Complaints Procedure
HSFC aims to provide you with the highest standards of clinical and personalised care.
If, at any time, you feel that you have cause to be dissatisfied with any aspect of your care, please do not hesitate to discuss with a member of staff who will try to deal with the issue raised.
If the staff member is unable to help you, he/she will refer you to the clinic’s Office Manager, or Medical Director, Dr Geetha Venkat. Should a discussion with the Office Manager or Director not be satisfactory, we request you to submit a written complaint to the General Manager, Dr Suvir Venkataraman (please e-mail your complaint to suvir@hsfc.org.uk).
Any written complaint will be acknowledged within three working days, and a detailed correspondence will be sent within 30 working days. If you are not satisfied with the response from our Clinic or wish to speak to someone outside, you may contact:
Care Quality Commission (CQC)
CQC National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Tel: 03000 616161
Email: enquiries@cqc.org.uk
Human Fertilisation and Embryology Authority (HFEA)
10 Spring Gardens
London
SW1A 2BU
Tel: 0207 291 8200
Fax: 0207 291 8201